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20 July 2020
To Middle River Veterinary Clients and Visitors:
We sincerely hope that our clients are remaining safe and healthy during this public health crisis due to COVID-19. All of us at MRVH are making a concerted effort to remain healthy, so that we can continue to be available to care for your pets.
We appreciate all our clients who have been understanding and cooperative with the changes we have instituted, which allow us to continue providing health care services for your pets while we keep our staff healthy. We are continuously monitoring the emerging knowledge about virus spread and transmission and will adjust our protocols when we feel it is safe to do so.
We will be continuing to offer curbside service as our primary option. We have developed a reasonably efficient system to get through most appointments within 30 minutes. Doctors will always speak to clients either by phone or by coming outdoors for a face-to-face discussion. We appreciate clients wearing face masks when we come out to speak to you – and we have seen lots of cute and fun face masks!
We also welcome drop-off appointments, and we can keep your pet in the clinic for a short time before or after your appointment if needed while you run errands nearby. With the blistering hot and stormy “dog days of summer” upon us, we encourage you to leave your pet with us until you are ready to head home.
If you have further questions, please call, text or email us!
The Doctors and Staff
Middle River Veterinary Hospital